Please contact us as soon as possible after placing your order. If your item has not yet gone into production or been dispatched, we’ll do our best to help. As many of our products are made to order, changes or cancellations may not be possible once production has started.

If you entered the wrong shipping address, please contact us as quickly as possible. We can update the address if your order has not yet been dispatched.

Yes - you’ll receive an order confirmation email after checkout. Please check your spam or junk folder if you don’t see it within a few minutes.

We currently ship to the UK, US, Canada and selected countries in the EU. Shipping options and costs will be shown at checkout based on your location and products in your cart.

Yes, free shipping thresholds may vary by location and product type. The latest available shipping offer will be shown in the announcement bar and at checkout.

FOR WALLPAPERS:

Our wallpapers are made to order. Please allow around 5-7 business days for production, followed by 3-7 business days tracked delivery after dispatch.

FOR BUSY BOOKS:

Our busy books are usually despatched the next working day with tracked delivery. Shipping timeframes are as follows:
🇬🇧 UK Delivery 2-3 working days
🇪🇺 EU Delivery 3-5 working days.
🇺🇸🇨🇦 US/CAN Delivery 5-7 working days (Delivered Duty Paid)

Yes, tracked delivery is provided where available. Once your order has dispatched, you’ll receive tracking information by email.

Not always. Wallpaper and busy books may ship separately because they are produced and fulfilled from different locations. If your order contains both, you may receive separate tracking updates.

Because wallpaper is made to order, we’re unable to accept returns or exchanges for change of mind, incorrect measurements or colour preference. Please order a sample first if you’re unsure.

Yes. If your busy book is unused and in its original condition, please contact us within the 14 day return window stated in our policy. We’ll guide you through the next steps if your item is eligible.

At the moment we do not accept exchanges. For eligible busy book returns, you’re welcome to return the item and place a new order for the one you’d prefer. Made-to-order wallpaper cannot be returned or exchanged.

We accept major debit and credit cards, PayPal and other payment methods shown at checkout.

No, you can check out as a guest. Creating an account simply makes it easier to view past orders and manage details.

Yes. Checkout is securely processed through trusted payment providers.

Discount codes must be entered at checkout. We may not be able to apply a code after an order has been placed, so please double-check before completing payment.

You can contact us through our contact page or by emailing us at hello@petiteplayhouse.com. Please include your order number if your message is about an existing order.

We aim to reply as quickly as possible, usually within 1–2 business days. During busy periods, replies may take a little longer.